You are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of "Ferienapartments am Turiawald". By booking a stay in one of our apartments you agree with the conditions and terms.
"Ferienapartments am Turiawald" reserve the right to change these terms and conditions at any time without prior notification. We will publish the changes on the website.
Please be careful with the furnishings and the technical equipment of the apartment. Out of consideration for other guests and the furnishings, we kindly ask you not to smoke inside the apartment.
At the end of your stay you should leave the accommodation in a suitable condition.
All items of furniture are part of the hired property. Please read all manuals carefully before using the electrical devices and carry out instructions..
We don’t require a security deposit but we expect a personal liability insurance of the tenant or rather any insurance that covers damage the tenant causes to third parties. If the tenant does not have such insurance the tenant has to pay potential damage himself.
In case of damages caused by the tenant expenses incurred shall be borne by the tenant. Please inform the lessor immediately in case of damage.
The use of the parking lot in front of the house is at the user's own risk. We shall accept no liability for damages.
If possible make your booking through e-mail. You receive a booking confirmation after receipt your e-mail booking.
Arrival & departure
Check-in time 02:00 p.m. – 06:00 p.m.
Check-out time not later than 10:00 a.m.
On your day of arrival the owner will hand over the keys to you and will explain the furniture and equipment. On departure day the keys have to be returned to the owner till 10:00 a.m.
Prepayment & payment
The booking confirmation will be sent after your booking inquiry. After we've received your prepayment you will get the invoice by e-mail. To fix the booking a prepayment of 25% is payable. The payment has to reach the lessor’s bank account within 8 days. Possible bank fees have to be paid by the tenant. If the money was not paid within 8 days the booking is void and somebody else can book the apartment.
On day of arrival the balance left unpaid (outstanding rent, Visitor’s taxes and expenses for the final cleaning) is due for payment. If you shorten your stay no repayment is possible.
All quoted rates are calculated fixed prices and not negotiable.
The arrival of additional persons who have not been declared when booking the apartment, have to be announced at the very latest 2 days before arrival.
If the tenant is not arriving till 06:00 p.m. on day of arrival, the guaranteed reservation is kept until 12:00 noon the next day – unless another arriving time has been agreed. In case of no-show 100% of the rental rate will be charged.
Cancellations are only valid in writing.
After a cancellation the guest has no claim to an alternative date.
The cancellation is free of charge 3 months prior to the date of arrival. We shall repay the prepayment (possible bank fees have to be paid by the tenant and will be deducted).
Cancellations made up to 30 days before arrival date 25% of the rental rate will be charged.
Cancellations made up to 10 days before arrival date 50% of the rental rate will be charged.
Cancellations made after this point in time 75% of the rental rate will be charged.
We recommend taking out a trip cancellation insurance.
If a booking is canceled and the guest requires a stay at any other time the guest has to make a new booking request with the details of the new arrival and departure date by e-mail. The deposit of the canceled booking will be credited to the new booking. The new booking is fixed when a new booking confirmation and a new invoice were sent by “Holiday Apartments am Turiawald”.
Barbecue & open fire
Barbecue is only allowed outside the apartments with our own barbecue grill. The grill should be cleaned after each use by the tenant. The barbecue must not be left out in the rain or outside overnight. The lighting of open fires is forbidden in the apartments and on the terraces as well as in the surrounding area.
Pets are not allowed.
Legal venue is Klagenfurt at the Woerthersee – Austria.